Frequently Asked Questions
What is a family physician?
Family practice physicians provide care for patients of all genders, ages and races throughout the many stages of their lives. They must be very knowledge about many different areas of medicine in order to treat a wide variety of illnesses and conditions and they make referrals to specialists when necessary. Family doctors educate their patients about preventative measures to stay health and they assist patients with the management of their chronic illnesses and conditions.
How soon can I get an appointment?
For urgent medical needs, we offer same day office or telehealth appointments to our patients. Being accessible for urgent medical needs saves you money and provides a stronger continuity of care because we know you and your medical history.
What is your philosophy about healthcare?
West Michigan Family Health is home to two board-certified family physicians who believe in building physician-patient relationships based on trust and respect. We also believe in a team based approach to our patients’ medical care. That’s why we strongly encourage our patients to schedule visits with our highly trained physician assistants! Through teamwork and collaboration, we are able to provide accessible, high quality healthcare to all of our patients.
Can my whole family be seen by one doctor?
Of course! We love taking care of entire families because it allows us to get to know everyone better over time. We are trained to care for newborns, elders and every stage of life in between.
What if I need to see a specialist?
We are connected with the regional and local medical community and will happily provide a referral when specialty care is needed.
What insurance does West Michigan Family Health accept?
We are in network with all of the major insurance companies; BCBSM, Priority Health, Aetna, UnitedHealthcare, Cigna and a few smaller companies as well. We encourage you to first call your insurance company to determine your coverage. Please have your insurance card available when call to schedule your appointment with us.
How can I contact my provider?
If you a patient of the practice and we have your email address, you will have access to our Patient Portal which allows you to send messages to your provider, request medication refills, and view labs and other personal health information. Response time for messages is typically 24-48 hours. If you have urgent medical concerns or issues that require an immediate response or are life- threatening, go to the nearest Urgent Care Center or call 911.
Are you affiliated with a particular hospital?
West Michigan Family Health is an independent practice and not owned by a hospital system.
Do you provide care for your patients if they are hospitalized?
If you are admitted to the hospital you will be cared for by a hospitalist, a doctor who specializes in care for patients who have been hospitalized. While you are admitted, the hospital keeps us informed of your admission status, progress and condition, and any tests or procedures you have done while hospitalized so that we can continue to provide you with the best possible care once you are released.
Location
Hours
Phone
4070 Lake Dr. SE, Suite 101
Grand Rapids, MI 49546
Monday–Friday 8:00 am-3:30 pm (closed for lunch 12:30 – 1:30 pm)
Office Phone Number: (616) 455-4114
Office Fax Number: (616) 455-4454
Emergency After Hours Service Phone Number: (616) 391-9911
Location
Copyright 2024 West Michigan Family Health
Copyright 2024 West Michigan Family Health