Patient Resources
Appointments
We want your visit to feel smooth, stress‑free, and well supported.
Scheduling Appointments
Patients can call our office at (616) 455-4114 to schedule routine visits, same‑day appointments, and follow‑ups. Our team will help you find a time that works well for your schedule and answer any questions you may have.
Before Your Visit
- Review your symptoms, questions, or concerns
- Bring your insurance card, photo ID, and a list of any current medications
- Arrive 20 minutes to get checked in and update or complete any forms
Cancellation Policy
We understand that schedules can change. If you need to cancel or reschedule your appointment, please notify our office at least 24 hours in advance.
Appointments canceled with less than 24 hours’ notice — or missed without notice — may be subject to a fee.
Telehealth Appointments
Telehealth visits are secure, convenient, and designed to support your care when an in‑office appointment isn’t required.
Scheduling Telehealth Appointments
Please call our office at (616) 455-4114 and our team will help determine whether a virtual appointment is appropriate for your needs.
What You Need for Your Telehealth Visit
- A smartphone, tablet, or computer with a camera and microphone
- A reliable internet connection
- A quiet, private space for your appointment
- Your medications or medication list
- Any recent home readings (blood pressure, glucose, weight, etc.)
healow® Patient Portal
Your free secure healow online portal gives you convenient, 24/7 access to your health information from any device.
Through the portal, you can:
- View lab and test results
- Message our care team
- Request prescription refills
- Update personal information
- Review visit summaries
New to healow?
Create your account to get started with online access to your health information.
Already Have an Account?
Log in anytime to manage your care.
Financial Policy
We are committed to providing high‑quality care and clear information about your financial responsibilities.
Payments
We accept the following payment methods for your convenience:
- Cash
- Check
- Mastercard
- Visa
- Discover
- American Express
Payment Expectations
- Payment is due at the time of service
- Copays must be paid at check‑in
- Deductibles and coinsurance may be collected at the visit
- Patients are responsible for any balance not covered by insurance
Health Insurance
We participate with many major insurance plans to help make your care accessible and affordable.
Some Insurance Plans We Accept
- Priority Health
- Blue Cross Blue Shield/Blue Care Network
- Aetna
- Cigna
- UnitedHealthcare
- Medicare
Because coverage can vary by plan, employer group, and network, we encourage you to contact your insurance provider or give our office a call to make sure we accept your insurance plan.
After-Hours Care
Your health matters to us, even when our office is closed.
Contacting Our Office
For routine questions and non-urgent concerns, we encourage you to call our office at (616) 455-4114 during regular business hours.
If you have a non‑emergency urgent medical concern outside of regular business hours, you can still call our main office number. A message will guide you on how to reach the on‑call provider or nurse triage service (if applicable). They can help you decide whether your concern can safely wait until the next business day or if you need more immediate care.
Location
4070 Lake Dr. SE, Suite 101
Grand Rapids, MI 49546
Hours
Mon.-Fri.: 8:00 AM – 12:30 PM & 1:30 PM – 3:30 PM
Sat & Sun: Closed
Contact Us
Phone: (616) 455-4114
Fax: (616) 455-4454
© 2026 West Michigan Family Health, P.C. All rights reserved.